Refund & Return Policy
Fight Wear Manufacturer · Sialkot, Pakistan
Last Updated: May 2025At Zarif Virtual Gear, we take pride in crafting premium fight wear engineered in Sialkot, Pakistan. Every item is quality-checked before dispatch. If for any reason you are not fully satisfied, our straightforward refund and return policy is here to protect your purchase.
Return Eligibility
Eligible Items
Unused, unwashed items in original packaging with tags attached, reported within 7 days of delivery.
Manufacturing Defects
Stitching failures, wrong size/color received, or material defects qualify for a full return or replacement.
Custom Orders
Custom-embroidered or logo gear can only be returned in case of a manufacturing defect — not for change of mind.
Non-Eligible
Items with signs of use, odour, staining, or damage caused after delivery are not eligible for return.
Return Conditions at a Glance
| Item Type | Return Window | Exchange | Refund |
|---|---|---|---|
| Boxing Gloves / MMA Gloves | 7 Days | Yes | Yes |
| Gi / Uniforms / Shorts | 7 Days | Yes | Yes |
| Shin Guards / Pads | 7 Days | Yes | Defect Only |
| Custom / Embroidered Items | 7 Days | Defect Only | Defect Only |
| Bulk / Wholesale Orders | Negotiable | Case-by-case | Case-by-case |
| Used / Washed Items | — | No | No |
How to Request a Return
Contact Us Within 7 Days
Email us at returns@zarifvirtualgear.com or WhatsApp us with your order number and reason for return. Include clear photos of the item if reporting a defect.
Await Approval
Our team reviews your request within 24–48 hours. You will receive a Return Merchandise Authorization (RMA) number once approved.
Ship the Item Back
Securely pack the item in its original packaging and ship it to our Sialkot warehouse. Write the RMA number clearly on the outer box. Return shipping is covered by Zarif Virtual Gear for defective items.
Inspection & Resolution
Once received, we inspect the item within 3 business days and process your refund or dispatch a replacement immediately.
Refund Timeline
Approval
Within 24–48 hours of receiving your return request with photos and order details.
Inspection
Item inspected within 3 business days of receiving it at our Sialkot warehouse.
Refund Issued
Refunds are processed within 5–7 business days via the original payment method.
Replacement
Replacement items are dispatched within 3–5 business days after inspection approval.
Frequently Asked Questions
Yes. If the item is unworn, unwashed, and in original condition, you can return it within 7 days for an exchange or store credit. Please refer to our size chart before ordering to avoid sizing issues.
For manufacturing defects or incorrect items sent, Zarif Virtual Gear covers the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping charges.
Orders can be cancelled within 12 hours of placement. After that, if production has begun (especially for custom orders), cancellation may not be possible. Contact us immediately via WhatsApp for the fastest response.
International refunds are processed via the original payment method (e.g. bank transfer, PayPal). Currency conversion and international transfer fees are borne by the customer. Refund processing may take 7–14 business days for international orders.
If your item arrived damaged, please photograph the packaging and the damage immediately and email us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.
Bulk order return policies are handled on a case-by-case basis. Please reach out to our wholesale team directly to discuss your situation. Defective bulk items will always be replaced or refunded.
Get in Touch
Address
Zarif Virtual Gear
Sialkot, Punjab, Pakistan
Business Hours
Mon – Sat: 9:00 AM – 6:00 PM (PKT)